The legal stuff, policies, etc.
- Your Data, Streaming, and Privacy
- Who Does What?
- Reporting Bugs and Issues
- Terms of Service
Your Data, Streaming, and Privacy
The Hull Seals Chat is a public system, viewable by anyone from anywhere. Despite this, Seals are expected
to treat information they are exposed to with professionalism and discretion with regards to how your data
is treated. Below are some of our expectations.
We ask that no CMDR stream, record, screenshot, or otherwise transmit the contents of the Hull Seals chat
platform, to ensure the privacy of our clients. The exception to this rule are screenshots in which consent has
been explicitly given by every participant included in the screenshot. Any tools used or developed
specifically for the Hull Seals is likewise not to be recorded or transmitted.
If you are streaming in-game, we ask that you keep in mind that you represent the Hull Seals. You are
expected to follow all the guidelines of the streaming platform you are using. If a client asks you to not
stream their rescue, you are expected to either suspend your stream or ask to be unassigned from the
Streamers, if advertising Hull Seal business, are not to engage in PVP or combat when otherwise
Any rescues that are undertaken while streaming is encouraged to take place in a private group to avoid stream
All information Clients give us is to be considered private and is not to be disclosed without the direct
permission of the client to anyone outside the Hull Seals.
Do not give out links to our backend systems. Although not secret, these are for the use of the Hull Seals only.
Your account is associated with you and you alone. Do not give out access to any accounts of yours
affiliated with the Hull Seals. You and you alone are responsible for all acts done under your accounts. Do
not share usernames or passwords with anyone else. Our tech support will never ask for your password. If
your account is compromised, inform our techs immediately.
This document was last edited 4/17/2019
What are cookies?
What type of cookies do we use?
What are your cookie options?
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Changes and amendments
We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
This document was last updated on April 14, 2019
This document was made with the generous assistance of WebsitePolicies.
This document was last edited 12/22/2019
What information we collect about you
We may collect the following information when you use our website:
-Date of Birth
-Other data collected that could directly or indirectly identify you.
Cookies and other tracking scripts
How we use the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping including service optimization, website stats.
-We may use the information to improve our products and services.
-We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Sharing with trusted third parties.
- Serving advertisements
- Performing analysis of our Services and customers demographics
An Important Note about Data Sharing
As part of the Hull Seals setup phase, which is still active as of 12/22/2019, we may share more information with Third Parties, through sources such as "Google Docs" or other services. However, we still have all documents and ownership permissions where applicable controlled by an official Hull Seals account. Nonetheless, some data may be shared with the hosts for these services.
Data about the Usage of Services
Is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
How we store and secure the information we collect
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
In the event of a situation where an outside entity gains access to user data without the permission of the individual. We will notify the appropriate agencies within 72 hours of the discovery of the incident and notify users without undue delay.
Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
General Data Protection Regulation
We agree to act in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and its stipulations are henceforth agreed to.
Communicating with you.
We may contact you directly such as necessary to deliver transactional or website related communications. We may also contact you with offers for additional services we think you'll find valuable if you give us consent, or where allowed based upon legitimate interests.
These contacts may include Email or any other communication method we have access to.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by sending us an email at firstname.lastname@example.org
Transfer of personal data abroad.
If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. We comply with the General Data Protection Regulation of the European Union (EU) and the European Economic Area, to the benefit of peoples of all countries.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do share information with third parties only to the extent that it is required in order to carry out our services. When possible, this data has been anonymized. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you by contacting the administration team by email. If you believe that any information we are holding on you is incorrect or incomplete, please email us at email@example.com as soon as possible. We will promptly correct any information found to be incorrect.
Who Does What?
The Hull Seals are a rather large organization - too large to be run by one person alone. As such, there are numerous different people and groups that work together to make the Seals what you see today.
As a general rule of thumb, the Seals are a semi-leaderless collective, with all members of the group fundamentally identical. No assigned roles, ranks, or duties exist when two seals meet, and different role fins are only put on when needed.
This role has to exist as a part of the fact that we are all different and order must be maintained through the chaos. They are not dictators- nor do they flex their authority when not needed. They are Seals first, and their role second. When not needed, they fall back into the line with all the rest of the Seals.
The Blubber Bob
The Blubber Bob - Yes, that's actually their name - are the Administrators and legally-required leaders of the Seals. Although the seals do not have one set "In Charge" force, they are the people who step forward when needed on most administrative and matters of great importance to the Seals. They also wield the final authority on any issues regarding violations of the Hull Seals rules.
The current Blubber Bob members are
- Drebin Omega
The Moderators assist the Blubber Bob in the enforcement of the rules and policing of removing unwanted influences from the Seals when our rules and code of conduct are broken. They also take charge when needed in settling disputes between Seals on an individual basis, before resorting to hammer-swinging.
The current Moderators are
- Unknown ∆∆∆
The Technical Support corps of the Seals are the CyberSeals. These are those few who have volunteered countless hours and work toward developing and maintaining our Seal systems... and putting them out when they start burning. Many of the CyberSeals are IT or cyber field professionals, and as such may have variable sleep schedules. Keep this in mind when you try and contact them - they'll do their best to get back to you as soon as possible, but that may seem to take a while! Feel free to ask them any questions you have as well - most of the time, they're willing to help out with any tech issue, Seal or not.
Our current Cyberseals have a variety of different roles and areas of expertise. The current CyberSeal corps are
|Rixxan||US East||Head CyberSeal, General Technology|
|Kenny Rosser||US West||CyberSeal Manager, Database Guru|
|BrotherLizardo||US West||CyberSeal Manager (On Leave)|
|SKidathor||EU Central||Translation Team (DE)|
|Rik079||EU||Python and Bot Management|
|Andriel Chaoti||Canada West||IRC Management, Troubleshooting|
The Trainers are an essential part of any path toward becoming a Seal. They are the masters of the SOP - they are those who pass it along and instill it into new pups. These volunteers step in to make sure that every Seal is qualified and ready to face any scenario.
The current trainer corps include
|Unknown ∆∆∆||Head Trainer|
Reporting Bugs and Issues
The Hull Seal systems are designed to be robust, reliable, and easy to use. However, it may happen that a bug is encountered, or an issue is discovered with a system in use by the Seals. Our Cyberseals do their best to ensure that your experience on the site is as smooth as possible, however, sometimes things do slip through the cracks.
Without knowing about issues, we can't get to work fixing them. Please inform a CyberSeal or other staff member of any issues you find as soon as you find them! We'd rather have duplicate bug reports than be left in the dark about an issue.
After being informed about your issue, our techs get to work and try and solve the problem as soon as possible.
If you encounter an issue that precludes you from talking to one of our techs, or need to discuss the issue further, email firstname.lastname@example.org for more information or help.
Terms of Service
This document was last edited 7/1/2020
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
You must be 13 years of age or older to use any Hull Seal Service, including but not limited to the user account system or chat solutions, as either guest or registered user.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You may not use our services to ambush, lure, hunt, track, or stalk any other users or members of the site or the respective services. You agree to not make false reports in the rescue request section or fill out any forms intentionally inaccurately. Should you wish to create a mock or artificial case for a reasonable purpose, you must coordinate with our staff beforehand.
You agree to refrain while using any Seal-related services, from discrimination on the basis of race, sexual orientation, gender, age, or other differentiating factors.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
After you register and login to this site, you will be able to fill out a profile. It is your responsibility to present clean and accurate information. Any information the owners or staff determines to be inaccurate or vulgar in nature will be removed, with or without prior notice. Appropriate sanctions may be applicable.
You have the ability, as you register, to choose your username. We advise that you keep the name appropriate. With this user account, you agree to never give your password out to another person except for an administrator, for your protection and for validity reasons. You also agree to NEVER use another person's account for any reason. We also HIGHLY recommend you use a complex and unique password for your account, to prevent account theft.
The owners of this site also reserve the right to reveal your identity (or any other related information collected on this service) in the event of a formal complaint or legal action arising from any situation caused by your use of this site.
You agree, through your use of this site, that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, threatening, invasive of a person's privacy, or otherwise in violation of any International or United States Federal law. You also agree not to post any copyrighted material unless you own the copyright or you have written consent from the owner of the copyrighted material. Spam, flooding, advertisements, chain letters, pyramid schemes, and solicitations are also forbidden on this site.
You acknowledge that you will never, on any Seal platform or any other place where the Seals maintain a presence, use any names or act in any way that would give the impression to a reasonable person that you are acting in an official capacity or as an official representative of the group as a whole unless you have written authorization from the staff to do so.
You agree that you will never impersonate another member, staffer, guest, or representative of this or another group either on Seal-provided services or other places.
You agree to not attempt to evade any bans. Most bans may be appealed, however, some bans may not be appealed, depending on circumstances. Attempts at ban evasion may be reported.
You agree to not disrupt the site, services, or any affiliated aspects. This includes, but is not limited to, DDoS attacks, flooding, attempts to gain access illegitimately, or other methods.
You agree that you will make no attempt to conduct illegal activity on our site or any services associated.
You agree to not advertise, promote, solicit, or advocate for any business, product, service, or event without explicit permission from the staff, free or otherwise.
We reserve the right to refuse site services or site access to anyone for any reason that we, in our sole discretion, deem to cause a negative impact on our site or disruptive presence on the site.
Releases from the Hull Seals regarding various sitautions and issues
Cheating and the Hull Seals
The Hull Seals is an organization that got its start with the recent Distant Worlds 2 Expedition and was formed with the intention of rescuing and aiding pilots who put themselves at risk in the deepest reaches of our galaxy. As such, we as an organization salute those pilots that fly within the confines of Elite Dangerous in the manner it was intended at all times. The camaraderie and many friendships forged over the long months during the expedition were because of these risks and trials faced by honest and decent pilots.
When you take away the challenge of Deep Space exploration through cheating, you will never have the chance to meet this active, vibrant, and wonderful community of Commanders that call themselves Hull Seals.
Those who use hacks, exploits, and cheats stray far from Halpy’s Light, and deserve nothing less than to be completely cast off from our galaxy. We will always be vigilant in keeping a lookout for those who would seek to harm the game and its various communities through cheating and exploitation.
The Hull Seals condemn the use of all cheats, hacks, exploits, and other game modification tools that effect gameplay by all CMDRs. Any Seal found to use these tools will be expelled from the Seal collective for violation of the Frontier Developments Terms of Service and the Hull Seals code of conduct. We define these tools as those that provide an advantage or unfair edge to players compared to what is possible in the game itself. Tools, such as HUD color changers, that have no impact on gameplay are not counted under this definition.
The Hull Seals & PvP
Rules on PVP Combat and the Hull Seals
Can Hull Seals engage in PvP combat?
- While on a call, Seals do not engage in Player Versus Player (PvP) Combat. Even if a player fires upon a Seal, the Seal is expected to disengage. We are not and will never be mercenaries or a "dial-a-fight" service.
- If Seals are logged in, active as Seals, and engage in consensual PvP, there must be clear proof that all parties agreed to the encounter. "They were in Open!" is not a valid reason.
- If you are representing the Seals in any way, Such as the name of your ship, CMDR name, attached to an expedition as a Seal, Ship ID, or any other way, any PvP must be consensual by all involved. At all times, follow Expedition or Private Group rules.
- You may not stalk or otherwise deliberately target a previous client that you friended as part of a case.
We recommend Seals and Clients unfriend each other after cases to prevent this. Failure to unfriend is not in and of itself an offense, but would be a determining factor if a complaint were brought against a Seal.
This is not to say that we forbid all CMDRs from partaking in PvP combat if they are Seals. When not on duty, advertizing the Seals, or in any way representing the Seals, CMDRs are encouraged to take part in any form of gameplay offered by the game.
However, no matter what, we expect all Seals to follow Frontier's Terms of Service, our own position on Cheating and the Hull Seals, and all other rules and regulations applicable to a situation. We take complaints very seriously, and will act on complaints on a case-by-case basis. Failure to follow these rules can result in disciplinary action by the Seal body.
On the Future of the Seals
We come to you today to ask for your help, and to draw attention to a potential issue drawing near in our future.
While we encourage you to read the entire post, here’s the bottom line: If our current trend continues, we won't be able to reliably continue to offer Console services in the future.
It’s no secret that the largest community for Elite: Dangerous has been on PC. While there are console enclaves, and some console players rival even the most loyal PC players in devotion to the game, Consoles have always been a smaller market for Elite. Unfortunately, exact player numbers are not available for Xbox, PlayStation, or non-steam users. The best source of data we know about is the Steam Chart site, found here: https://steamcharts.com/app/359320
As of time of writing, the last 7 days peak player numbers is 5,393 max concurrent players. That is, over the last 7 days the most number of players online at any given time was just over 5 thousand players. To give some context to that, in the entire history of the Seals (since our founding in 2017), the next lowest 7-day high is 6,001 concurrent players, over the 7 day period starting May 27th, 2019.
Top: Player Numbers from December 31st, 2018 to July 22nd, 2021. Bottom: All Time Player Numbers (Source: steamcharts.com)
Given the lack of concrete data for non-Steam platforms, we must assume that the player charts look similar (with a notable exception of the Odyssey-driven spike). Even without this new high, the drastic and dramatic decay in player numbers cannot be ignored. Pre-Odyssey Steam player numbers averaged anywhere between 12,000 and 20,000 with a low point in the 6 months preceding Odyssey’s release at 10,500 concurrent high. Even without the Odyssey spike, this is a 40% reduction to the game’s population.
Case Numbers and Seal Numbers
In an additional attempt to provide context, let’s look at our own Seal case numbers. Such stats are readily available at https://hullseals.space/statistics.
Hull Seal Case Numbers over the period of 7/22/2020 to 7/22/2021. (Source: The Hull Seals)
There are a few things that stand out immediately. Notably, you can tell when we switched over to our IRC solution, which had its go-live day on November 20th, 2020 (which immediately saw a spike in cases and their frequency). While the Seals, expectedly so, do not have the sheer demand as other service organizations such as the Fuel Rats, and certainly not to the extent and concentration we saw during DW2, there is a noticeable decline that started very quickly after Odyssey’s release on May 19th, 2021.
Additionally, the vast majority of Seal cases are PC driven. If this means that Console players are safer fliers, the Seals are not as well known by the console community, or there simply aren’t enough Console CMDRs to have a large foothold isn’t clear from this graph, so we must gather context by looking at publicly available data from other sources, such as our good friends, the Fuel Rats.
Fuel Rat Case Numbers over the period of 7/22/2020 to 7/22/2021. (Source: The Fuel Rats)
What is immediately clear is that still, PC cases are significantly larger than their console equivalents. Xbox, similarly to Seals cases, lags behind, and PlayStation brings up the rear. A similar situation can be seen in registered Rats and Seals, as self-identification lists significantly more PC players in each organization compared to their Console counterparts. In both organizations, however, there has been a decrease in cases since the immediate Odyssey-driven spike.
In fact, this decrease in players has had a significant impact on the ability for the Seals to respond to requests for assistance - Not only has this reduction in players meant that there are fewer trained seals able to take the cases, spread across both the galaxy and the various time zones in which the Seals operate, there are fewer and fewer new seals being recruited and trained to take up the mantle. On console, this situation has become untenable. More than a dozen times in the last few months, a case has either needed to be turned down or diverted to a nearby carrier instead of dispatching a Seal to the client, because there were no seals in range at the time. This issue plagues all levels to a degree, but is notable with Consoles, particularly PlayStation.
There will of course be some people who blame this unfortunate circumstance on various single entities or actions. As the staff, we do not believe this can be blamed on any one factor - perceived or otherwise. However, passing blame around does not truly solve the issue at hand. What we must consider is where we go from here, and what we can do to try and correct the problems at hand.
Caseload, of course, is out of our control. We can and should advertise our services, both as individuals and as the Seal whole. We should go out in the galaxy and try and find people who need our help and guide them home. We should join expeditions, and enjoy the vibrant galaxy so long as we find enjoyment in the game. Other plans, such as the Seal Player Faction, are also on hiatus as Frontier has stopped adding new factions at this time.
The three places we can most focus is on what services we offer, how we offer them, and what we do for recruitment.
First, in the next few weeks we will be rolling out a disclaimer that will present itself to all cases. This disclaimer will, unfortunately, state that it is taking significantly longer than usual to find seals able to go on Console cases, but that we will do our best to find a responder for any CMDR who wishes to ask for our assistance.
This is not something we wanted to do, as it shakes trust in the Seals ability to help those in the galaxy, and may result in an even further reduction in cases. However, it is better for us to be honest with not only ourselves but our clients that we are currently having issues.
Second, starting immediately we are beginning a 3-month observation and review process of our systems, numbers, and activity levels. We need your help to come up with ideas as to how to keep offering the high standard we expect from the Seals, how to engage the Seals, coordinate our efforts, and what we can do to improve ourselves or fix the issues that present themselves.
Third, we must work on recruitment. If we cannot recruit and maintain active levels of seals on any given platform, we must consider terminating our services on that platform. In order to prevent this, we are asking for your help. Beyond not only being Seals, and responding to cases yourselves, please go out and try and recruit new Seals to our family, on all platforms, and spread the word that the Seals are here and able to help. Answer questions others have and do your best to be good ambassadors of the Seals out in the world. Only by working together will we be able to keep the lighthouse bright for those who need us.
As always, we want to hear your feedback and comments. You are the Seals, and without you the Seals cannot exist. Let’s work together to make sure that the Seals will still be here for those who need us.
The Hull Seal Admins